Tony Rigline Supply
4255 E 8th Ave, Hialeah, FL 33013
sales@tonyriglinesupply.com
+1 786-677-0166

Overview

You have 60 days from the date of delivery to return an item for a refund or exchange. This policy covers all hardware purchased from Tony Rigline Supply, provided the item meets the conditions below.

Return Window

The 60-day period starts on the day the carrier marks your order as delivered. Returns must be requested within this period. Requests received after day 60 will not be accepted.

Eligibility

To qualify for a return, the item must:

  • Be in the same condition it was delivered, with no physical damage, burn marks, liquid damage or missing parts
  • Include all original accessories, cables, power supplies, manuals and packaging
  • Have intact serial number labels and warranty seals
  • Have no modified firmware, overclocking or hardware alterations beyond the manufacturer’s standard settings
  • Be accompanied by your order number and proof of purchase

Units that have been mined on extensively or show signs of heavy use beyond reasonable testing may be assessed for partial refunds.

How to Start a Return

Email sales@tonyriglinesupply.com or call +1 786-677-0166 with your order number, the item you want to return and the reason. We will review your request and reply with a Return Authorization number and return instructions. Please do not ship an item back without an authorization number, as unauthorized returns may be refused or delayed.

Packing Your Return

Pack the item securely in its original packaging inside a sturdy outer carton, with padding on all sides. Mining hardware is heavy and sensitive to impact, so we strongly recommend a tracked and insured service. Write your Return Authorization number clearly on the outside of the parcel.

Return Shipping Costs

Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect, in which case we cover the return shipping cost. The customer is responsible for the item until it reaches our warehouse, so please keep your tracking number.

Inspection

When your return arrives, we inspect and test the unit to confirm it matches the condition described above. This takes up to 3 business days. We will email you with the result.

Refunds

If your return is approved, your refund is issued to the original payment method within 5 business days of inspection. Your bank or card provider may take additional time to post the funds. Original shipping charges are refunded only when the return is due to our error, a defective item or damage in transit.

If your return does not meet the conditions above, we will contact you before taking any action, and we may offer a partial refund reflecting the item’s condition.

Exchanges

If you would prefer a different model, we can exchange within the 60-day window, subject to stock. Any price difference is charged or refunded at the time of exchange.

Defective or Damaged Items

If your order arrives damaged, defective or not as described, email sales@tonyriglinesupply.com within 48 hours of delivery with your order number and photos of the packaging and the unit. We will arrange a replacement or full refund, including return shipping. Please keep all packaging until the claim is resolved.

Non-Returnable Items

Items that have been physically modified, repaired by a third party, or damaged through misuse, incorrect voltage or inadequate cooling are not eligible for return. Custom or special-order items are returnable only if they are defective.

Contact Us

For return and refund questions, email sales@tonyriglinesupply.com or call +1 786-677-0166.

The following details are my assumptions and need your confirmation: customer pays return shipping on standard returns, 3-business-day inspection, refund within 5 business days, partial refunds for heavily used units, and the non-returnable list. I also left out a restocking fee because I don’t know if you charge one. If you do, tell me the percentage and I’ll add it. Next I can draft the warranty, privacy policy and terms and conditions pages.