FAQs
Frequently Asked Questions
Answers on ordering, shipping, returns, warranty and setup for mining hardware from Tony Rigline Supply. If your question isn’t covered, contact us and we’ll reply directly.
Products and Orders
What do you sell?
We sell cryptocurrency mining hardware: ASIC miners, GPU rigs and the supporting equipment that keeps a mining setup running. Every listing shows the model, rated hashrate, power draw and condition so you can compare units before you buy.
Are the hashrate and efficiency figures guaranteed?
The figures on our listings are the manufacturer’s rated specifications, measured under ideal conditions. Real-world output depends on firmware, ambient temperature, power quality and pool configuration. A unit performing within normal tolerance of its rated hashrate is not considered defective.
How do I place an order?
Add the unit to your cart, go to checkout and enter your shipping details. Your order is confirmed when you receive our confirmation email and your payment has been accepted. If something is wrong with a listing or an item is out of stock, we will contact you before processing.
What payment methods do you accept?
The payment methods we accept are shown at checkout. If you want to confirm a method for a larger order before you buy, email sales@tonyriglinesupply.com or call +1 786-677-0166.
Can I change or cancel my order?
Contact us as soon as possible after ordering. We can usually make changes while the order is still being processed, but an order cannot be changed or redirected once it has shipped.
Shipping and Delivery
How long does it take to process my order?
Orders are processed within 1 business day of confirmed payment. Orders placed on weekends or public holidays are processed the next business day.
How long will delivery take?
Transit time is 2 to 4 business days from dispatch, so most orders arrive within 3 to 5 business days of payment. Carrier estimates can be affected by weather and high-volume periods.
How do I track my order?
We email your tracking number and a tracking link as soon as the parcel is handed to the carrier. Tracking can take up to 24 hours to show updates. If it has not updated after 48 hours, contact us and we will check with the carrier.
Do I need to sign for delivery?
A signature may be required because of the value of the equipment. Make sure someone is available at the delivery address during business hours to receive the parcel.
Do you ship outside the United States?
Contact us before ordering and we will confirm availability, shipping cost and any duties, taxes or customs clearance you would be responsible for.
What if my order arrives damaged or incorrect?
Inspect the parcel before accepting it and note any visible damage on the carrier’s paperwork. Then email sales@tonyriglinesupply.com within 48 hours of delivery with your order number and photos of the outer packaging, the inside packaging and the unit. Keep all packaging until the claim is resolved.
Returns and Refunds
What is your return policy?
You have 60 days from the date of delivery to return an eligible item. The unit must be in the condition it was delivered in, with all accessories and original packaging, intact serial number labels and warranty seals, and no modified firmware or hardware alterations.
How do I start a return?
Email sales@tonyriglinesupply.com or call +1 786-677-0166 with your order number, the item and the reason. We will reply with a Return Authorization number and instructions. Please do not ship anything back without an authorization number.
Who pays for return shipping?
Return shipping is paid by the customer on standard returns. If the item arrived damaged, defective or incorrect, we cover it. Use a tracked and insured service, as the item is your responsibility until it reaches our warehouse.
When will I receive my refund?
We inspect and test returned units within 3 business days of arrival. Approved refunds are issued to your original payment method within 5 business days of inspection, and your bank may take additional time to post the funds.
Warranty and Support
What warranty do your machines carry?
Every machine is covered by a 1-year warranty against hardware and workmanship defects, starting on the date of delivery. Covered faults include hash board failures, control board faults, fan failures, power supply failures and units that fail to power on or hash after correct setup.
What does the warranty not cover?
Damage from incorrect voltage or unstable power, inadequate cooling, liquid damage or impact, modified firmware or overclocking beyond manufacturer specifications, repairs by unapproved parties, removed serial labels or seals, and normal wear. Reduced hashrate caused by network difficulty, pool settings or environment is also not a defect.
How do I make a warranty claim?
Email sales@tonyriglinesupply.com or call +1 786-677-0166 with your order number, the unit’s serial number, a description of the fault and photos or a short video, including any error messages from the control panel. We will troubleshoot with you first, then issue a Return Authorization if the fault is confirmed.
Setup and Operation
What power and cooling do I need?
Check the manufacturer’s specifications for your model. Mining hardware draws a high continuous load and produces significant heat and noise, so your wiring, circuit protection, ventilation and cooling must suit the unit. Have a qualified electrician handle installation where required, and check local permits, zoning and utility rules before you run equipment.
Will a machine be profitable?
We cannot guarantee that any unit will make money or recover its cost. Profitability depends on coin price, network difficulty, electricity cost, pool fees, hardware efficiency and regulation. Nothing on this site is financial, tax or legal advice, so run your own numbers before you buy.
Contact
Where are you located and how do I contact you?
We ship from our warehouse at 4255 E 8th Ave, Hialeah, FL 33013. Email sales@tonyriglinesupply.com or call +1 786-677-0166.
Still have a question?
Tony Rigline Supply, 4255 E 8th Ave, Hialeah, FL 33013
sales@tonyriglinesupply.com | +1 786-677-0166